FAQ

Frequent asked shapers questions

How Do I add a board to my Factory or upload it straight away?
Intro Surf Neutral offers the shapers a private space where they can configure surfboards they need to make. In this section we are explaining the process ...
Wed, 13 Jan, 2021 at 9:19 AM
How do I get QR codes
Intro This page describes how to get QR codes. A QR code is optional to register your surfboard on surf neutral. There is a PDF available that can be p...
Thu, 27 Jul, 2023 at 6:02 PM
View and download your available QR codes and balance
Intro On this page we explain how shapers can view the QR balance and print decals. Tutorial Videos Steps to view your QR information ...
Tue, 9 Mar, 2021 at 10:54 AM
The Factory explained
Intro This section explains the shapers factory page. Version change version 1.6.0 on 9 September 2019 including: Change or edit an order form D...
Mon, 9 Sep, 2019 at 11:08 PM
How do I Register/Upload my board on Surf Neutral
Intro This section explains how to upload a board on Surf Neutral. There are two ways to register a board 1. Upload a board directly 2. Upload a board...
Fri, 25 Nov, 2022 at 9:40 AM
What are the best practices for uploading my surfboard?
During the registration/upload process you can upload 5 pictures. If you have a Youtube or Vimeo movie link you can paste it too. Take a picture in port...
Mon, 11 Jan, 2021 at 5:59 PM
How do I transfer a board to a surfer?
Intro This section explains how to transfer a board to a surfer. When a Surfer accepts the board transfer the board location will change on the shapers map...
Sun, 2 Feb, 2020 at 1:16 PM
How do I view or delete my Shaper account on the MY ACCOUNT page ?
This article explains you how to view or delete an account on Surf Neutral. View your Account information On your Desktop or Tablet: Click on t...
Fri, 22 Feb, 2019 at 12:43 AM
Switch between Surfer and Shaper Mode
Intro This section explains how to switch from shaper mode to a surfer profile and back.  If you sign up as a Shaper a user is automatically a Surfer, how...
Mon, 21 Mar, 2022 at 9:36 PM
Ding Overview
An overview of all the dings and standard prices set by Surf Neutral. To change pricing you can go to the RENTAL SETTINGS tab under my rentals. --> Go to...
Mon, 21 Mar, 2022 at 8:10 PM